Knowledge Base

← Customer Feedback for Datevitation

  1. Books - General Questions →

    1. After I complete my book, how long does it take for you to print and ship my book?
    2. Can I cancel my book order?
    3. Can I work on several different Datevitation Gift Books at the same time?
    4. Do you offer hard covers?
    5. Does my book come ready-to-gift?

  2. Books - Shipping Questions →

    1. Can I track my package?
    2. Do you ship internationally?
    3. Do you ship to P.O. Boxes, U.S. Territories, or Military APO/FPO Addresses?
    4. How do packages appear when shipped?
    5. How long will it take me to receive my order?

  3. e-Date Membership Questions →

    1. I am a paying e-Date member, and I am no longer dating the person who has a free membership under my account. Can I invite someone else to redeem the free membership?
    2. I paid for a e-Date membership, which includes a free membership for my date as well. How can my date access his/her free membership?
    3. If there is a 30-day free trial for the e-Date membership, why do you require my billing information?

  4. My Account questions →

    1. How do I change my password?
    2. How do I log-in?
    3. How do I track my book order?
    4. How do I track my e-Dates?
    5. I forgot my password. What do I do?

  5. Pricing and Payment Options →

    1. Do you allow Cashier's Checks or Money Orders?
    2. Do you charge sales tax on any item?
    3. How much does a Datevitation e-Date membership cost?
    4. How much does a Datevitation Gift Book cost?
    5. Is it safe to use my credit card on your site?

  6. Privacy Questions →

    1. Do you sell or disclose my email or other personal information with third parties?
    2. Will you share the book I create with anyone?

  7. Return/Refund Policy →

    1. How do I cancel my 30-day free e-Date trial?
    2. How do I discontinue auto-renewal of my e-Date membership?
    3. What is your refund policy for books?
    4. What is your refund policy for e-Date membership?

  8. Technical Issues & Bugs →

    1. I updated my browser, and I am still having problems? What can I do?
    2. How do I upgrade my browser?
    3. I have updated my browser and cleared my cache/cookies, and am still having problems. What do I do?
    4. I tried making a book but I have run into a lot of bugs and can’t get through the process? What can I do to fix these bugs?

  9. All articles →

    1. I updated my browser, and I am still having problems? What can I do?
    2. After I complete my book, how long does it take for you to print and ship my book?
    3. Can I cancel my book order?
    4. Can I track my package?
    5. Can I work on several different Datevitation Gift Books at the same time?

Feedback and Knowledge Base

(thinking…)