Knowledge Base

  1. Books - General Questions 

    1. After I complete my book, how long does it take for you to print and ship my book?
    2. Can I cancel my book order?
    3. Can I work on several different Datevitation Gift Books at the same time?
    4. Do you offer hard covers?
    5. Does my book come ready-to-gift?
  2. Books - Shipping Questions 

    1. Can I track my package?
    2. Do you ship internationally?
    3. Do you ship to P.O. Boxes, U.S. Territories, or Military APO/FPO Addresses?
    4. How do packages appear when shipped?
    5. How long will it take me to receive my order?
  3. Creating Faces On Datevitation 

    1. Do I have to add Faces to my book?
    2. How do I add Faces to my book?
    3. What are the guidelines for selecting a photo that will lead to optimal printing results?
    4. Can I edit the faces I save to my account?
    5. Can I delete the faces I save to my account?
  4. e-Date Membership Questions 

    1. I am a paying e-Date member, and I am no longer dating the person who has a free membership under my account. Can I invite someone else to redeem the free membership?
    2. I paid for a e-Date membership, which includes a free membership for my date as well. How can my date access his/her free membership?
    3. If there is a 30-day free trial for the e-Date membership, why do you require my billing information?
  5. My Account questions 

    1. How do I change my password?
    2. How do I log-in?
    3. How do I track my book order?
    4. How do I track my e-Dates?
    5. I forgot my password. What do I do?
  6. Pricing and Payment Options 

    1. Do you allow Cashier's Checks or Money Orders?
    2. Do you charge sales tax on any item?
    3. How much does a Datevitation e-Date membership cost?
    4. How much does a Datevitation Gift Book cost?
    5. Is it safe to use my credit card on your site?
  7. Privacy Questions 

    1. Do you sell or disclose my email or other personal information with third parties?
    2. Will you share the book I create with anyone?
  8. Return/Refund Policy 

    1. How do I cancel my 30-day free e-Date trial?
    2. How do I discontinue auto-renewal of my e-Date membership?
    3. What is your refund policy for books?
    4. What is your refund policy for e-Date membership?
  9. Technical Issues & Bugs 

    1. I updated my browser, and I am still having problems? What can I do?
    2. How do I upgrade my browser?
    3. I have updated my browser and cleared my cache/cookies, and am still having problems. What do I do?
    4. I tried making a book but I have run into a lot of bugs and can’t get through the process? What can I do to fix these bugs?
  10. All articles 

    1. After I complete my book, how long does it take for you to print and ship my book?
    2. How do I change my password?
    3. Do you sell or disclose my email or other personal information with third parties?
    4. Do you allow Cashier's Checks or Money Orders?
    5. Can I track my package?

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